Privacy Policy

Last Updated: August 21, 2025

1. Scope

This Privacy Policy describes how SnapWebhook Inc. ("we," "us," or "our") collects, uses, processes, and shares information about you when you use our webhook debugging and inspection service (the "Service").

This policy applies to all users of our Service, including visitors to our website, registered users, and enterprise customers.

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Profile Information: You may choose to provide additional information such as your company name, role, and profile picture.
  • Payment Information: If you subscribe to a paid plan, we collect billing information through our payment processors.
  • Communications: When you contact us for support or feedback, we collect the content of your communications.

2.2 Webhook Data

  • Request Data: HTTP headers, request body, query parameters, and metadata for webhook requests sent to your endpoints.
  • Response Data: HTTP response codes, headers, and timing information for webhook responses.
  • Configuration Data: Endpoint settings, filters, and notification preferences you configure.

2.3 Automatically Collected Information

  • Usage Information: How you interact with our Service, including pages visited, features used, and time spent.
  • Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
  • Log Information: Server logs including access times, pages viewed, and other system activity.

2.4 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to provide and improve our Service. You can control cookie settings through your browser preferences.

3. How We Use Information

3.1 Service Provision

  • Provide, maintain, and improve our webhook debugging service
  • Process and display webhook requests in real-time
  • Store and organize webhook data according to your retention settings
  • Enable collaboration features for team accounts

3.2 Communication

  • Send you service-related notifications and updates
  • Respond to your inquiries and provide customer support
  • Send marketing communications (with your consent)
  • Notify you about changes to our Terms or Privacy Policy

3.3 Analytics and Improvement

  • Analyze usage patterns to improve our Service
  • Monitor and analyze performance and technical issues
  • Develop new features and functionality
  • Conduct research and analytics

3.4 Security and Compliance

  • Protect against fraud, abuse, and security threats
  • Comply with legal obligations and regulatory requirements
  • Enforce our Terms of Service
  • Protect the rights and safety of our users and third parties

4. Retention

4.1 Webhook Data

Webhook request and response data is retained according to your plan's retention policy:

  • Free Plan: 7 days
  • Pro Plan: 30 days (configurable up to 90 days)
  • Enterprise Plan: Configurable up to 1 year

4.2 Account Information

We retain your account information for as long as your account remains active. After account deletion, we may retain certain information for legal compliance, fraud prevention, and legitimate business purposes.

4.3 Log and Analytics Data

System logs and analytics data are typically retained for 90 days for security monitoring and service improvement purposes.

5. Cookies

5.1 Types of Cookies

  • Essential Cookies: Required for the Service to function properly, including authentication and security.
  • Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
  • Analytics Cookies: Help us understand how users interact with our Service to improve performance.
  • Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness.

5.2 Cookie Management

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our Service.

6. Third-Party Services

6.1 Service Providers

We work with trusted third-party service providers to help us operate and improve our Service:

  • Cloud Infrastructure: Amazon Web Services (AWS) for hosting and data storage
  • Payment Processing: Stripe for subscription billing and payment processing
  • Analytics: Google Analytics for usage analytics and insights
  • Customer Support: Intercom for customer communication and support
  • Email Services: SendGrid for transactional and marketing emails

6.2 Data Processing Agreements

All third-party service providers are bound by data processing agreements that require them to protect your information and use it only for the purposes we specify.

7. Data Security

7.1 Security Measures

  • Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
  • Access Controls: Strict access controls and authentication mechanisms protect your data
  • Regular Audits: We conduct regular security audits and penetration testing
  • Employee Training: All employees receive security training and sign confidentiality agreements

7.2 Compliance

We maintain compliance with industry security standards:

  • SOC 2 Type II certification
  • GDPR compliance for European users
  • CCPA compliance for California residents
  • Regular security assessments and updates

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission for transfers from the EU.

9. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

10. Your Rights

10.1 Access and Control

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Restriction: Request that we restrict the processing of your information
  • Objection: Object to the processing of your information for certain purposes

10.2 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@snapwebhook.com. We will respond to your request within 30 days.

11. Changes

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For significant changes, we will provide additional notice, such as sending an email notification or displaying a prominent notice on our Service.

12. Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@snapwebhook.com
  • Data Protection Officer: dpo@snapwebhook.com
  • Address: SnapWebhook Inc., 123 Developer Street, San Francisco, CA 94105
  • Website: https://snapwebhook.com
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